We do not take returns on food or beverage already consumed in full or in part. If you are unsatisfied with the items you purchased, we will do our best to remedy the situation.
If your bottle of wine is corked, please save the unconsumed bottle with the original cork. We cannot take back bottles that have been consumed by more than 2% and are missing their original cork.

1. Acceptance of terms of use and amendments
Each time you use or cause access to this Site , you agree to be bound by these Terms of Use, as amended from time to time with or without notice to you. Please read the site's Privacy Policy, which is incorporated within these Terms of Use by reference.

This Site and the services provided to you are provided on an "AS IS" basis. You agree that L Orange LLC (“LO”) reserves the right to modify or discontinue this Site and its services, and to remove the data you provide, either temporarily or permanently, at any time, without notice and without any liability towards you. LO will not be held responsible or liable for timeliness of or removal of information, failure to store information, inaccuracy of information, or improper delivery of information.

2. Your responsibilities and registration obligations
In order to use this Site or certain parts of it, you may be required to register for a user account on this website; in this case, you agree to provide truthful information when requested, and -- if a minimum age is required for eligibility for a user account -- you undertake that you are at least the required age. By registering for a user account, you explicitly agree to this Site's Terms of Use, including any amendments made by LO that are published herein.

3. Privacy policy
Registration data and other personally identifiable information the Site may collect is subject to the terms of the LO Privacy Policy.

4. Your conduct
You agree that all information or data of any kind ("content"), made available publicly or privately, will be under the sole responsibility of the person providing the said content, or of the person whose user account is used. LO will not be responsible to you in any way for content displayed on this Site, nor for any error or omission.

By using this Site or any service provided, you explicitly agree that:

• you will not provide any content or conduct yourself in any way that may be construed as: unlawful; illegal; threatening; harmful; abusive; harassing; stalking; tortious; defamatory; libelous; vulgar; obscene; offensive; objectionable; pornographic; designed to interfere with or disrupt the operation of this Site or any service provided; infected with a virus or other destructive or deleterious programming routine; giving rise to civil or criminal liability; or in violation of an applicable local, national or international law;

• you will not impersonate or misrepresent your association with any person or entity; you will not forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;

• you will not collect or harvest any information about other users;

• you will not provide, and you will not use this Site to provide, any content or service in any commercial manner, or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising or commerce; you will not use this Site to promote or operate any service or content without LO prior written consent;

• you will not provide any content that may give rise to LO being held civilly or criminally liable, or that may be considered a violation of any local, national or international law, including -- but not limited to -- laws relating to copyrights, trademarks, patents, or trade secrets.

5. Submission of content on this Site
By providing any content to this Site:

• you agree to grant LO a worldwide, royalty-free, perpetual, non-exclusive right and license (including any moral rights or other necessary rights) to use, display, reproduce, modify, adapt, publish, distribute, perform, promote, archive, translate, and to create derivative works and compilations, in whole or in part. Such license will apply with respect to any form, media, technology already known at the time of provision or developed subsequently;

• you warrant and represent that you have all legal, moral, and other rights that may be necessary to grant LO the license specified in this section;

• you acknowledge and agree that LO will have the right (but not obligation), at LO entire discretion, to refuse to publish, or to remove, or to block access to any content you provide, at any time and for any reason, with or without notice.

6. Third-party services
Goods and services of third parties may be advertised and/or may be made available on or through this website. Representations made regarding products and services provided by third parties will be governed by the policies and representations made by these third parties. LO will not in any manner be liable for or responsible for any of your dealings or interaction with third parties.

7. Indemnification
You agree to indemnify and hold harmless LO and LO representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders, from any claim or demand, including reasonable legal fees, that may be filed by any third party, arising out of your conduct or in connection with this Site or service, your provision of content, your violation of these Terms of Use, or any other violation by you of the rights of another person or party.

8. DISCLAIMER OF WARRANTIES
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS SITE AND OF ANY SERVICES OR CONTENT PROVIDED (THE "SERVICE") IS AT YOUR OWN RISK. SERVICES AND CONTENT ARE PROVIDED TO YOU "AS IS", AND LO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LO MAKES NO WARRANTY, EITHER IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OR OF ANY QUALITY, NOR IS IT WARRANTED EITHER IMPLICITLY OR EXPRESSLY THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER LO NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT ANY ADVICE OR ANY OTHER INFORMATION OBTAINED VIA THIS SITE MAY BE USED SOLELY AT YOUR OWN RISK, AND THAT LO WILL NOT BE HELD LIABLE IN ANY WAY.

Some jurisdictions may not allow disclaimers of implied warranties, and certain statements in the above disclaimer may not apply to you as regards implied warranties; the other terms and conditions remain enforceable notwithstanding.

9. LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT LO WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES; THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF LO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM (I) THE USE OF SERVICES OR THE INABILITY TO USE SERVICES, (II) THE COST OF OBTAINING SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THIS SITE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS BY ANY THIRD PARTY OR CONDUCT OF ANY THIRD PARTY USING SERVICES, OR (V) ANY OTHER MATTER RELATING TO SERVICES PROVIDED HEREUNDER.

In some jurisdictions, LO is not permitted to limit liability and, therefore, such limitations may not apply to you. If allowed by law and not withstanding the foregoing, the LO maximum liability shall be limited to $100.00.

10. Reservation of rights
LO reserves all of the LO rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that LO may have in respect of this Site , its content, and goods and services that may be provided. The use of LO rights and property requires LO prior written consent. By making services available to you, LO is not providing you with any implied or express licenses or rights, and you will have no rights to make any commercial use of this Site or services or any and all copyrights, trademarks, patents, trade secrets and any other proprietary right that LO may have with respect to this Site without LO prior written consent.

11. Notification of copyright infringement
If you believe that your property has been used in any way that could be considered a copyright infringement or a violation of your intellectual property rights, please contact LO at:

2005 SE 11th Ave
Portland, OR 97214
Attn: Legal Department

12. Applicable law
You agree that these Terms of Use and any dispute arising out of your use of this Site or products or services provided will be governed by and construed in accordance with the laws of the state of Oregon. By using this website, you accept that jurisdiction is granted to the courts of Oregon located in Multnomah County, and that any disputes will be heard by said courts.

13. Miscellaneous information
(i) In the event that any provision of these Terms of Use is deemed to conflict with any law by a court with jurisdiction over the parties, the said provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of these Terms of Use will remain valid and applicable; (ii) The failure of either party to assert any right under these Terms of Use will not be considered to be a waiver of that party's rights, and the said rights will remain in full force and effect; (iii) You agree that any claim or cause in respect of this Site or its services must be filed within one (1) year after such claim or cause arose, or the said claim or cause will be forever barred, without regard to any contrary law, if allowed by law; (iv) LO may assign LO rights and obligations under these Terms of Use; in this event, LO will be relieved of any further obligations.

Contact Information:
L’Orange LLC
2005 SE 11th Ave

Portland, OR 97214

This Privacy Policy (“Privacy Policy”) describes how L'Orange, LLC (“LO”, “we”, “us”, or “our”) collects, uses, maintains, shares, and otherwise processes information about you when you interact with us on our website,

https://www.lorangepdx.com (the “Site”), and information we may process from you when you visit our restaurants or participate in LO events, promotions or surveys, or other collections of your information.

PERSONAL INFORMATION WE COLLECT AND WHY

We have collected the following categories of Personal Information about consumers. “Personal Information” or “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available, de-identified, or aggregated.

Unless otherwise indicated, the below description also reflects our current practices. The Personal Information we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed below.

Category of Personal Information

Why We Collect It

Identifiers, including first and last name, email address, billing address, telephone number, and/or IP address

To communicate with you (such as when you sign up for our E-Club); to process your requests for products or services (such as when you purchase a gift card); for marketing and advertising; to provide you with customer service; to detect, investigate, or protect against malicious, deceptive, fraudulent, or illegal activity; to tailor our content or otherwise personalize our services for you; or to maintain your application records.

Personal information described in Cal. Civ. Code § 1798.80(e), including name and other financial information such as tokenized payment card information

To process your requests for products or services (such as when you purchase a gift card or when you pay in our restaurants).

Characteristics of protected classifications under California or federal law, including date of birth

To provide discounts and promotions; for any other purpose with your consent.

Commercial information, including records of personal property, products, or services purchased, obtained, or consider, or other consuming history or tendencies

To process your requests for products or services (such as when you purchase a gift card or reservations you make at one of our restaurants).

Internet or other electronic network activity information, including Internet or other similar activity, browsing history, search history, information on a consumer’s interaction with a website, application logs, device data and registration, social media account information or advertisement

To carry out our obligations and enforce our rights arising from this Privacy Policy, the Terms & Conditions, and any other contracts entered into between you and us; to deliver behavioral advertising to you on behalf of ourselves and advertisers based on your activity on the Site and on third-party sites; to customize, measure, and improve our Site, products, services, content, and advertising; for purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and for any other purpose with your consent.

Geolocation data inferred from your IP address

To identify the nearest restaurant to you; to tailor our content or otherwise personalize our services for you; to detect, investigate, or protect against malicious, deceptive, fraudulent, or illegal activity.

Audio, electronic, visual, thermal, olfactory, or similar information (“Sensory Data”) such as recordings of customer voicemails, CCTV

To provide you with customer service; to communicate with you (such as when you complete our contact us form); to process your requests for products or services (such as when you purchase a gift card); to help maintain the safety, security, and integrity of our services, databases, and other technology assets; to detect, investigate, or protect against malicious, deceptive, fraudulent, or illegal activity; for purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and for any other purpose with your consent.

Professional or employment-related information such as your resume

To maintain your application records; to assess your eligibility for employment; for purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and for any other purpose with your consent.

Inferences used to create a profile reflecting your preferences

To tailor our content or otherwise personalize our services for you (such as to provide content regarding new restaurant openings or understanding your food preferences); to understand your dietary preferences; to provide, support, personalize, and develop our Site, products, and services.

HOW WE COLLECT PERSONAL INFORMATION

We collect Personal Information from you through various sources:

• We collect information from you when you directly provide it to us, such as when you purchase an e gift card, sign up for our newsletter, provide certain information to us in our restaurants, or engage with us through our social media accounts.

• We and our third-party service providers collect information automatically about you. We use tracking tools to collect Internet or other electronic network activity information (such as Site usage information). We collect information about users over time when you use our Site.

• We collect information about you from our vendors and partners. We may obtain information about you from our business partners, analytics or marketing providers or vendors that assist us in providing our services and running our internal business operations.

HOW DO WE DISCLOSE PERSONAL INFORMATION

We may disclose your Personal Information with affiliates, business partners, vendors (e.g., payment processors and website developers), and other parties. In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions), we reserve the right to disclose any information we obtain through the Site and our services. 

In addition, we may disclose your Personal Information if we are required to do so by law or we believe that such action is necessary to:

• Comply with legal process such as a search warrant, subpoena or court order; 

• Protect the company’s rights and property;

• Investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages;

• Protect against misuse or unauthorized use of the Site; or 

• Respond to emergencies, such as when we believe someone's physical safety is at risk. 

TRACKING TECHNOLOGIES

We and our vendors may use a variety of tracking technologies (such as cookies and pixels) that automatically or passively collect information when you visit our Site or if you interact with one of our advertisements or other content elsewhere online. This type of usage information may include the browser you are using, your IP address or other unique identifier, and the time of the visit.

We or other parties may collect personal information about your online activities over time and across different devices and online properties when you use the Site. Please note our Site is not designed to respond to “Do Not Track” signals received from browsers. We may use certain third‑party technology tools (such as Google Analytics) in connection with your activity on the Site, including for advertising purposes and to understand details about your use of the Site.

You can click here to learn more about how Google Analytics uses data it collects. You can also opt out of Google Analytics here. Most browsers automatically accept these cookies, but you usually can change your browser settings to remove or reject cookies. Please note that blocking cookies on our Site may prevent you from using some of the features of our Site. Also, disabling cookies may invalidate opt‑outs that use cookies to recognize devices that have opted out.

DATA SECURITY

We take reasonable measures to protect your Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet is not completely secure, so we cannot guarantee the security of your information collected through the Site. 

CHILDREN’S PRIVACY

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have obtained Personal Information from a child under age 13 we will delete such information in accordance with applicable law.

THIRD-PARTY LINKS

Our Site may contain links to features or websites that are not operated by LO, including social networks operated by unaffiliated parties. You may be asked by these websites to provide personal information or to release information you may have provided on our Site. Please be aware that this Privacy Policy does not apply to information collected through those websites. We are not responsible for the privacy practices of these websites, nor any adverse consequences that may result from your interaction with such third-party websites. We encourage you to be cautious when leaving our Site and to review the privacy statements of other websites.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We keep Personal Information for as long as is necessary for the purposes described in this Privacy Policy or as otherwise authorized by law. This generally means holding the information for as long as one of the following apply: 

• Your Personal Information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;

• Your Personal Information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the Personal Information was collected;

• The Personal Information is reasonably required to protect or defend our rights or property; or

• We are otherwise required or permitted to keep your Personal Information by applicable laws or regulations.

Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.

• INFORMATION FOR USERS OUTSIDE THE UNITED STATES

Please note that LO is based in the United States and that Personal Information we process may be transferred to a server in the United States. By submitting Personal Information to LO, you consent to this transfer, processing and storage. Please be aware that the data protection laws and regulations that apply to your Personal Information transferred to the United States or other countries may be different from the laws in your country of residence. 

ADDITIONAL CONSUMER PRIVACY RIGHTS

Certain states (such as California) have consumer privacy laws that provide their residents with certain rights related to their Personal Information. This Section supplements the other parts of our Privacy Policy and provides additional information for residents of these states, including how to exercise the rights available under the applicable state privacy laws. Capitalized terms defined in state privacy laws that are used in this Section shall have the same meaning as in the state privacy laws.

Disclosure of Personal Information

We may disclose the categories of Personal Information described in the “Personal Information We Collect And Why” section to our affiliates, service providers, and contractors for the following business purposes:

• Services performed on our behalf (including processing, maintaining, or collecting Personal Information) related to the operation of our business and/or the Site and our services (for example, without limitation, website hosting, customer support, database management, web analytics, payment processing, marketing, or improvement of services)

• Auditing related to ad impressions

• Ensuring security and integrity of Personal Information

• Debugging to identify and repair errors that impair existing intended functionality

• Short-term, transient use, including, but not limited to, non-personalized advertising

• Advertising or marketing services performed on our behalf

• Undertaking internal research for technological development and demonstration

• Undertaking activities to verify or maintain the quality or safety of our Site and services

Targeted Advertising, Sales, and Sharing of Personal Information. Although we do not sell Personal Information in exchange for money, some of the ways in which we share Personal Information for targeted or cross-context behavioral advertising or analytics may be considered “sales” or “sharing” under United States state privacy laws. Listed below are the categories of Personal Information we share for purposes of cross-context behavioral advertising or otherwise “sell” for non-monetary consideration:

• Identifiers

• Internet or other electronic network activity information

• Geolocation data

• Commercial information

• Inferences

The types of third parties to which Personal Information is sold or shared are third-party advertisers and analytics vendors. The purposes for which we sell/share this information include: showing you relevant ads while you browse the Internet or use social media, marketing, advertising, certain types of analytics, or similar purposes. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.

Submitting Requests Relating to Your Personal Information

Depending on your state of residency, you may have the right to submit certain requests relating to your Personal Information as described below. If you are a California resident who interacts with us as a consumer or a job applicant (collectively “California residents”), you have the right to submit requests relating to your Personal Information in accordance with the California Consumer Privacy Act (“CCPA”). To learn about which rights are available to you and to exercise any of these rights, please submit a request by email (guestrelations@lorangepdx.com) and provide us with your name, email address, and your state of residency. Please note that, if you submit a request to know, request to delete, or request to correct, you may be asked to log into your account or to provide 2-3 pieces of Personal Information that we will match against our records to verify your identity. Depending on your state of residency, you may be able to designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the email address or toll-free number listed above.

Your Privacy Rights

Right to Know. You may have the right to know what Personal Information we have collected about you, which includes: 

1. The categories of Personal Information we have collected about you, including

1. The categories of sources from which the Personal Information was collected

2. Our business or commercial purposes for collecting, selling, sharing, or disclosing Personal Information

3. The categories of recipients to which we disclose Personal Information

4. The categories of Personal Information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of Personal Information

5. The categories of Personal Information that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of Personal Information

2. The specific pieces of Personal Information we have collected about you.

Right to Know Third Party Disclosures. You may have the right to request a list of third parties to which we have disclosed Personal Information.

Right to Delete Your Personal Information. You may have the right to request that we delete Personal Information we collected from you, subject to certain exceptions. 

Right to Correct Inaccurate Information. If you believe that Personal Information we maintain about you is inaccurate, you may have the right to request that we correct that information.

Right to Opt-Out of Sales and Sharing of Personal Information for Targeted Advertising. You may have the right to opt out of the sale of your Personal Information, and to request that we do not share your Personal Information for targeted or cross-context behavioral advertising. To opt-out, please email us at ((guestrelations@lorangepdx.com). If you choose to use the Global Privacy Control (GPC) browser signal, you will only be opted out of online sales or sharing of Personal Information, and will need to turn it on for each browser you use. 

Rights Related to Automated Decision-Making or Profiling. Rights Related to Automated Decision-Making or Profiling.  We do not use your Personal Information for purposes of automated decision-making or profiling for which these rights apply under current U.S. law.”

Right to Withdraw Consent or Limit Use of Sensitive Personal Information. If we process Sensitive Personal Information from you, you may have the right to withdraw a previously given consent for processing your Sensitive Personal Information for a specific purpose. We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA.

Right to Appeal. Sometimes we are unable to process requests relating to your Personal Information, in which case, your request will be denied. If you have previously submitted a privacy rights request to us that has been denied and you believe we denied it in error, you may have the right to appeal for reconsideration of your request using our webform or toll-free phone number.

Please note that if you make a privacy rights request, we will retain the Personal Information submitted in connection with your request for record-keeping purposes.

Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of your privacy rights, you also have the right not to receive discriminatory treatment by us. 

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be posted on the Site, with the “Effective Date” posted at the top. Your continued use of the Site after any update to this Privacy Policy will constitute your acceptance of the changes. 

CONTACT US

If you have any questions about this Privacy Policy, please contact us guestrelations@lorangepdx.com.

eGift Card Terms and Conditions

General Terms

L’Orange eGift Cards are distributed by Square Gift Cards Inc., 

By visiting https://squareup.com/gift/ML4RXZFDV5QD6/order you agree that the laws of the State of Oregon, without regard to principles of conflict of laws, will govern these eGift Card terms and conditions ("Ts & Cs"). These Ts & Cs are subject to change without notice.

eGift Cards

L'Orange eGift Cards are redeemable at select U.S. Gordon Ramsay restaurant locations.  To view a list of U.S. locations currently accepting eGift Cards please visit this link. 

To make a purchase, visit L'Orange eGift Cards.  No fees of any kind will be imposed on purchasers or recipients of eGift Cards in connection with the sale of eGift Cards.

Redemption

Click here for the Terms and Conditions of redemption.

View Your Balance

To view your eGift Card balance, click here.

Returns

You may not return or cancel your L'Orange eGift Card after it is received. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should email Customer Support.

Lost or Stolen eGift Cards

If you suspect that someone has copied or stolen your eGift Card, email Customer Support immediately. eGift Cards will not be replaced if lost or stolen without proof of purchase. eGift Cards have cash value and should be safeguarded accordingly.

Limitations

You may not use an eGift Card to purchase other eGift Cards.  eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused eGift Cards may not be transferred.  eGift Cards may not be used the same day they are purchased.

No more than Two Thousand U.S. Dollars ($2,000) may be associated with any one eGift Card in a 24-hour period.  The total value you may load onto all of your eGift Cards, together with the value of any new eGift Cards that any one individual purchases may not exceed Ten Thousand U.S. dollars ($10,000.00) in one 24-hour period. 

Our Policies

Information that you provide when purchasing eGift Cards is subject to the Privacy Policy. Netmasons and LO LLC may provide eGift Card purchasers with information about the redemption status of eGift Cards.

Risk of Loss

Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen eGift Cards.

L'Orange eGift Card Customer Service

If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, please contact Customer Support. Please refer to your order number or be ready to supply your email address.

Payment Methods

L'Orange eGift Cards may be paid for with a valid Visa, MasterCard, Discover, and American Express.

Delivery Information and Requirements for eGift Card Purchasers

All orders of eGift Cards are subject to a process that compares purchaser information provided on the website with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected.

If you have concerns about your order, please email Customer Support. Please refer to your order number or be ready to supply your email address.

We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and email Customer Support if you suspect the recipient did not receive his/her eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.

Reasons for Failed Delivery of eGift Cards

eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

1. Spam filter blocked email or routed it to a bulk/spam folder

2. Recipient's firewall blocked the email

3. Email inbox is over size limit

4. Invalid email address

If a spam filter is blocking L'Orange eGift Card Team emails from getting to an inbox, the email options will need to be modified so that L'Orange eGift Card Team emails are not considered spam.  If you need further assistance, email Customer Support. Please refer to your order number or be ready to supply your email address.

Personalized Messaging

If you wish to add a personal message to an eGift Card, simply type your message in the Message field during the purchase process.  Personal messages are limited in length to the space provided on the eGift Card.

There is no additional charge to include a personalized message.

If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.

Promotional Cards Additional Terms & Conditions 

All Bonus or BE OUR GUEST Cards can be used ONCE for the face value on a single business day and only toward food and/or non-alcoholic beverage purchases redeemable at select U.S. non-casino locations. Any unused amount after single business day use is forfeited. A maximum of one (1) Card can be redeemed per single visit per table.  The Card cannot be redeemed for delivery, gratuity, merchandise, alcohol, or gift cards.  The Card expires on the date noted in the email with the Card and may be subject to blackout dates.  Presentation and surrender of the Card is required at time of redemption at the Restaurant. The Card has no cash value and will not be replaced if lost, stolen, altered or damaged.  It cannot be used with any other offers or discounts of any kind. For a list of participating locations visit https://www.gordonramsayrestaurants.com/en/us/boglocations/.

Limitation of Liability

NETMASONS AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH EGIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Disputes

These Ts & Cs shall be construed in accordance with and governed by the laws of the United States and the State of Texas, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Dallas County, Texas, USA in all disputes arising out of or related to the eGift Cards or the gordonramsay.securetree.com site.

L'Orange eGift Cards, powered by Netmasons.

ADDITIONAL TERMS & CONDITIONS

The purchase and use of the eGift Card this Card constitute acceptance of the eGift Card terms. This Card is issued by and represents an obligation solely of LO LLC (d/b/a L'Orange) (“LO”). An eGift Card is valid at L’Orange Restaurant located in the U.S.  

Online Complete Terms & Conditions

By purchasing and/or using your LO eGift Card, you agree to the terms contained herein.

You agree that we may provide notices, disclosures and amendments to these terms, and other information relating to your LO eGift Card by electronic means, including posting such materials online at https://squareup.com/gift/ML4RXZFDV5QD6/order

The eGift Card may be used at select non-casino U.S. LO restaurants until the full balance is used. The eGift Card has no cash value; except as required by law, it is not redeemable for cash. Any resale is strictly prohibited. For balance information or to report your card lost or stolen, contact upstairs@lorangepdx.com

• eGift Card purchases are non-refundable.  Protect the eGift Card like you would cash.

• eGift Cards cannot be redeemed in conjunction with any contracted banquet or private dining event.

• We cannot be held liable for the loss, theft, or delayed receipt of any orders.

• We will not be responsible for lost eGift Cards as a result of non-delivery due to incorrect email addresses or other occurrences outside of our control.

• Title and risk of loss shall pass to the purchaser upon purchase.

• Currently, our online service and call center are unable to take any International orders.

These terms include an Arbitration provision that governs any disputes between you and us. This provision will eliminate your right to a trial by jury; and substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.

Use of LO eGift Cards by Businesses

Businesses that purchase our eGift Cards are prohibited from reselling eGift Cards and using eGift Cards to solicit new customers.

Fees and Expiration of Card Balances

We do not charge any activation, service, dormancy or inactivity fees in connection with your eGift Card. Your eGift Card has no expiration date nor does the value on your eGift Card ever expire.

Billing Errors, Corrections

We will correct the balance of your eGift Card if we believe that a clerical, billing, or accounting error occurred. If you have questions regarding your Transaction history or any correction, or if you wish to dispute any Transaction or correction that has been applied to your eGift Card, please contact customer support. Assuming you provide sufficient details, we will review your claim and tell you what we find. We will correct any error promptly after we finish our review. If we do not find any error, we will explain what we found. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the Transaction in question.

Privacy Statement

Our privacy policy is incorporated into these terms by reference. Please read our Privacy Policy here carefully to understand how we collect, use, and disclose information about customers, how to update or change your personal information, and how we communicate with you.

Arbitration

Please read this section carefully. It affects rights that you may otherwise have. It provides for resolution of most disputes through arbitration instead of court trials and class actions. Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to your LO eGift Card and your relationship with us. Any dispute or claim arising out of or relating to these terms or use of the eGift Card and your relationship with LO or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration, except that either of us may take claims to small claims court if they qualify for hearing by such a court. For all disputes, you must first send a written description of your claim to LO LLC, Attn:  Legal Dept., 2005 SE 11th Ave, Portland, Oregon 97214 to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days. The arbitration of any dispute or claim shall be conducted in accordance with the rules of the American Arbitration Association ("AAA"), including the AAA's Consumer Arbitration Rules (as applicable), as modified by this Agreement. The AAA Rules and information about arbitration and fees are available online at www.adr.org. You and we agree that this Agreement evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the U.S. Federal Arbitration Act and federal arbitration law, and not governed by state law. Any arbitration will be held in a reasonably convenient location in the state in which you reside or at another mutually agreed location. The arbitration will be conducted in the English language. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief to the extent required to satisfy your individual claim, and must follow and enforce this Agreement as a court would. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. Costs of Arbitration. Upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, we will reimburse you for the filing fee within 30 days of receiving a written request from you. Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration. However, for claims under $10,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law.

Class Action Waiver and Jury Waiver. You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you. If you opt out of the arbitration provision as specified above, this class action waiver provision will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt out procedure set forth above. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.

These terms shall be governed by and construed in accordance with the laws of the State of Texas notwithstanding any conflict of law rules.